Save all the games! Vidopop from Veetle brings you "Dropbox for Video" Try it out

Frequently Asked Questions

Veetle
  1. What is Veetle?
Live Streaming and Broadcasting
  1. How do I get started ?
  2. What is the minimum recommended connection to live stream video?
  3. Can I save my live video for later playback?
  4. What types of video sources does Veetle support?
  5. How do I moderate the comments on my channel page?
  6. How do I set my broadcast to be "private"?
  7. What does it mean if my channel is “private”?
  8. Can I embed my video on my blog or website?
  9. I’m using a mobile device for live streaming. Are there any suggestions for having a good quality stream?
  10. If I connect my Veetle profile to Facebook, who will be able to see my Facebook timeline and content?
  11. How does the new Facebook embedding work?
  12. Why does the new version of the Veetle app ask for my location?
  13. How do I get my live streams featured as “Popular” on the webpage and in the app?
  14. I received a message that said my account or broadcast has been disabled due to a copyright claim. What does it mean?
  15. I received a messaged that said my account or broadcast had been disabled due to a violation of Terms of Service. What does this mean?
Viewing and Interacting
  1. I am having trouble viewing a video. Where can I find help?
  2. This video is great - can I embed it on another web page?
  3. Why can I not comment on a video channel page?
  4. How do I integrate Facebook or Twitter while using Veetle?
  5. How do I update my profile picture on Veetle.com?
  6. How do I delete a saved video?
  7. Where can I send an email to request new features on Veetle or provide feedback to Veetle?

Veetle

× What is Veetle?

Veetle is a live video streaming, viewing and broadcasting service that allows you to quickly broadcast and share your videos. Unlike other live-streaming sites, you can broadcast to an unlimited number of viewers at any given time in high quality. You can broadcast from PC's, iOS devices (iPhone, iPad and iPod Touch) and the most popular Android devices.

Live Streaming and Broadcasting

× How do I get started ?

For mobile users download the app at mobile.veetle.com and then visit our Product Guide for more details. For Windows and Linux users, go to the Veetle Broadcast page and follow the instructions. Due to recent changes in Mac OS and browsers, broadcasting from Mac is not supported. We expect to bring back this service as soon as possible.

× What is the minimum recommended connection to live stream video?

For mobile users, we recommend using Wi-Fi when available; however broadcasting will work over strong 3g, 4g and cellular connections – though sometimes this may result in a lower quality video. On PC's we recommend having an upload connection of at least 1 Mb or higher. You can test your upload speed with services like speedtest.net. You may be able to use slower connection but the video quality may lag or pixelate for your viewers. You can get more details on providing a better stream here (link to the Smooth Streaming doc)

× Can I save my live video for later playback?

We are now saving mobile streams for registered users for later enjoyment and playback. In the future we may need to limit the length and /or amount of video we archive. We regret we cannot offer archiving of video broadcast from desktops.

× What types of video sources does Veetle support?

For mobile live streaming the following devices are supported: iPhones with iOS 4.0 and higher, iPod Touch with cameras and iOS 4.0 or higher are supported along with iPads with cameras. Most popular Android devices with a camera are supported. A complete list is shown below. From Windows computers, Veetle supports video files, camcorders, webcams and TVs. Android devices currently supported: Samsung Galaxy S, Samsung Galaxy SII, Samsung Epic Touch 4G model # SPH-D710, Samsung Droid Charge, Motorola Droid, Motorola Droid X, Motorola Droid 2, Motorola Droid Pro, HTC Desire 4G, HTC Evo 4G, HTC Evo 3D, HTC Rezound, HTC Sensation, HTC Droid Incredible, LG p999 Optimus g2x T-Mobile, LG MS910 Esteem, LG Revolution, Sony Ericsson Xperia-Play, T-Mobile MyTouch 4G, HTC Holiday, Samsung Nexus S, Samsung Galaxy Note, Samsung Galaxy Tab 10.2, HTC ThunderBolt, HTC EVO View 4G (PG41200), HTC Inspire 4G, HTC Desire, HTC Desire Z, HTC Sensation 4G, Motorola Atrix 4G, Motorola Droid 3, Motorola Milestone, Motorola Triumph, SEMC Xperia Arc, Motorola Droid Bionic, Motorola Droid Razr, Samsung Galaxy S Plus I9001, Samsung Galaxy Tab 7.0 (SCH-I800 Verizon) (SPHP100 Sprint), Samsung Nexus Galaxy.

× How do I moderate the comments on my channel page?

Both mobile and desktop broadcasters can moderate the comments on their videos. Login to Veetle and mouse-over the comment or commenter's name to remove the comment or ban the commenter. For more information, visit our User Guide.

× How do I set my broadcast to be "private"?

For mobile users, use the settings in the app to make your broadcast private. This will prevent it from being listed in the app as a channel available for viewing and on the main Veetle.com channels listing. You can also change this setting later in your Profile page. For desktop broadcasters, visit the Broadcast page and set your privacy there. For more details visit our Mobile Product Guide and User Guide.

× What does it mean if my channel is “private”?

Private channels are not listed on Veetle.com or featured in the mobile app. You can share these videos only by providing the URL to those individuals you wish to view the video. Please note that your audience could still share your private URL with others you have not authorized.

× Can I embed my video on my blog or website?

Yes. Just copy the "Embed" code under the "Share" section of the channel page where the broadcast is playing. Then insert the copied Embed code into the web page where you want to have the video player appear.

× I’m using a mobile device for live streaming. Are there any suggestions for having a good quality stream?

We have some tips and tricks located here http://blog.veetle.com/top-tips-for-mobile-broadcasting/. In addition, lighting is always very important no matter what device you are using. We have more information about best practices on lighting here. http://blog.veetle.com/top-tips-for-successful-online-broadcasting-control-the-environment/

× If I connect my Veetle profile to Facebook, who will be able to see my Facebook timeline and content?

We respect your Facebook privacy settings and will only allow your public information to be seen. For information on how to set your privacy in Facebook please visit this link. (http://www.facebook.com/help/?faq=167941163265974#How-do-I-control-who-can-see-what's-on-my-profile-(timeline)?)

× How does the new Facebook embedding work?

Please see our blog post for details on how Facebook embedding works. (http://blog.veetle.com/new-feature-announcement-facebook-embedding/)

× Why does the new version of the Veetle app ask for my location?

Clicking “OK” allows the new Veetle app to use the location services on your smartphone to geo-tag the location of your video.

× How do I get my live streams featured as “Popular” on the webpage and in the app?

The top tip we can give you is to have interesting content and longer broadcasts! This will drive more viewers and more sharing of your video – these factors drive what surfaces as “Popular”.

× I received a message that said my account or broadcast has been disabled due to a copyright claim. What does it mean?

This means Veetle has received a claim of copyright infringement, which alleges that your broadcast infringes someone else’s copyright. In these cases, Veetle is required to remove the broadcast. Please see our Copyright Policy for more information.

× I received a messaged that said my account or broadcast had been disabled due to a violation of Terms of Service. What does this mean?

Veetle will take down videos that violate our Terms of Service, such as videos that are obscene, vulgar, hateful, pornographic and so forth.

Viewing and Interacting

× I am having trouble viewing a video. Where can I find help?

Mobile viewers on iPhone will not need a plug-in. Android users will need to have mobile Flash Player from Adobe installed. If you are on a Windows or Linux PC and having difficulty viewing a video, try downloading the "watch" plug-in from our download page. If you are on Mac OS, be sure to download the Adobe Flash Player for your browser. For more information, visit our User Guide and our Smooth Viewing guide.

× This video is great - can I embed it on another web page?

Yes. You can embed to Facebook by clicking the Facebook icon under the video window. For more information on using this feature visit our blog update. You can also copy the "Embed" code under the "Share" section of the channel page and insert the copied code into the web page where you want to have the video player appear.

× Why can I not comment on a video channel page?

In order to comment on videos, must sign-in with a Veetle, Twitter, or Facebook account. If you still cannot post a comment, then the broadcaster for that channel page has either disabled comments or banned you from commenting. Comments with links are considered spam and will not be posted by the system.

× How do I integrate Facebook or Twitter while using Veetle?

You can now embed in your Facebook timeline the video you are watching. Please click here for more information on this feature. In addition you can share the comments you make on Veetle with your Twitter. Simply click the Facebook or Twitter icons in the comment box on any video channel page to use this feature. To learn more about making your Facebook profile public or restricted, see this link: http://www.facebook.com/help/?faq=167941163265974#How-do-I-control-who-can-see-what's-on-my-profile-(timeline)?

× How do I update my profile picture on Veetle.com?

You can update your profile picture on the new enhanced Profile page on Veetle.com. For details, visit our User Guide.

× How do I delete a saved video?

You can edit the title and privacy settings of saved mobile videos, along with deleting any unwanted videos, on the new enhanced Profile page. For details, visit our User Guide. Note: you cannot perform these functions from the mobile app. You must log in on a computer.

× Where can I send an email to request new features on Veetle or provide feedback to Veetle?

Please use send an email with as much detail as possible to us at feedback@veetle.com.